I’m developing an affinity for affinity diagrams. In case you don’t know what an affinity diagram is—and there is no reason you should—it’s an exercise intended to get a bunch of diverse-minded people ...

Samsung Electronics had experienced a series of quality-related problems, including the recall of one of its LCD TV models. Unfortunately for quality director Kevin Sarni, there was no single root ...

When architects use SketchUp Pro as a tool for making more-accurate bubble diagrams, they create “rooms” whose areas match the ones in the program, group each one, and arrange them three-dimensionally ...