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French IT giant Capgemini’s agreement to buy business process outsourcing (BPO) major WNS for $3.3 billion may signal the revival of the IT-plus-BPO model, as analysts expect a wave of deals and ...

Driven by platform play, IT-BPO integration, smartshoring, and outcome-based pricing models, today’s outsourcing industry is undergoing another wave of transformation, says Sanjiv Kapur of Patni BPO.

Move over night long slogs on mundane outsourcing jobs. The $9-billion business process outsourcing (BPO) sector has graduated to the third generation services, or BPO Ver 3.0. Move over night long ...

Business process outsourcing involves the outsourcing of business functions to external companies. To clarify, many companies outsource tasks to external providers. An example may be hiring a ...