This is the do-it-all entrepreneur's – a.k.a. small business – guide to using bots as your business's automated assistant and marketing aid. A chatbot is a computer program that interacts with users ...

Did you know that more people are checking their chat apps than they are checking their social media accounts? Facebook Messenger, the world’s largest mobile messaging app (with more than 1.3 billion ...

Chat bots were central to Facebook Messenger’s strategy three years ago. Now they’re being hidden from view in the app along with games and businesses. Facebook Messenger is now removing the Discover ...

If you want to take your content marketing to the next level, then it’s time to finally jump in and build a Facebook Messenger chatbot. Chatbots deliver sky-high open rates, save you time/resources, ...

Forbes contributors publish independent expert analyses and insights. I cover female entrepreneurship, visibility, and personal branding. This article is more than 5 years old. The world of digital ...

Quick-service bakery chain Greggs created a transactional gifting bot on Facebook Messenger to let customers in the United Kingdom text to buy gifts and send them to friends, Mobile Marketing Magazine ...

CNN and NBCUniversal’s Fandango are among the first in the media and entertainment biz to tap into Facebook Messenger “bots,” which let users get automated info from artificial-intelligence agents.