When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...
Simplr, a customer service solution startup, has launched a new app for retailers on Shopify. The software connects brands with a network of Simplr Specialists and adds an AI-powered dashboard to help ...
SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has updated PagerDuty for Salesforce Service Cloud on Salesforce ...
T-Mobile has announced that it is rolling out six updates to the T-Life app after listening to customer feedback.
eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. IBM and Genesys, a provider of customer experience and ...
Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and, ...
NEW YORK, NY--(Marketwire -08/14/12)- Voxeo, the leading provider of Unlocked Communications™, announced today the availability of VoiceObjects 12, featuring extreme simplicity in the development, ...
Dassault Falcon has launched a new customer service app for mobile and tablet users that puts the global resources of the Falcon customer service network at users' fingertips. The app offers instant ...
Apple has been steadily improving iMessage over the past year, and now apparently it wants to get businesses in on the action. Enter Business Chat, Apple's as-yet-unreleased tool to provide customer ...
Parature has released a new version of its customer service software for higher education with enhanced features for helping schools manage their social networking efforts. The latest edition of ...
Public Service Electric and Gas Co. (PSE&G) recently announced it has launched a new mobile app for customers. The new PSE&G mobile app enables customers using Apple or Android devices to securely and ...
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