No Jitter

Decoding Dialogflow: What Makes a Good Bot

In part one of this series, we discussed conversational AI and described the principal capabilities Google Contact Center AI (CCAI) provides: Virtual Agent, Agent Assist, and Conversational Topic ...
ZDNet

Google improves speech recognition for Contact Center tools

Google on Tuesday announced new and enhanced contact center tools, with improvements to the underlying speech recognition technology. The improvements, which are the most significant since Google ...
No Jitter

Decoding Dialogflow: Engagement Reach & Customer Journey

In our latest installment of this multipart series on building intelligent bots using Google Dialogflow and Contact Center AI (CCAI), we discuss how the engagement surface determines whether or not to ...
SiliconANGLE

Google refines its AI-based chatbot tools to improve speech recognition

Google LLC today announced some updates to the artificial intelligence technology that powers its Contact Center AI service. Based on Google’s Dialogflow and Cloud Speech-to-Text tools, that service ...
Dark Reading

Dialogflow CX 'Rogue Agent' Flaw Enabled AI Chatbot Data Theft

Google recently fixed a vulnerability that would have enabled an attacker to seize data from AI agents and chatbots built with one of Google's flagship AI tools. Varonis researchers this week ...