I’m in Hyderabad, watching what could be a cartoon cliché of Indian economic growth. An obviously intelligent young woman in a sari, wearing a headset, is methodically handling distant requests from ...

TLDR: Indians who work in these call centers have the opportunity to earn dramatically more than their country's median wage. $5000/yr at $2/hr is comfortably middle class in India. The cost is that ...

India call centers provide tech support to credit card companies, airlines and even police and fire departments in the United States. They too have had to adapt under coronavirus lockdown. India is ...

Challenges facing new offshore call centers can spill over and impact clients and customers of those clients. Driven by cost considerations and the availability of personnel, U.S. firms are ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

Indian call centers are rapidly adopting AI tools like real-time accent translation and automated scripting to boost efficiency. Routine jobs are being phased out, putting pressure on low-skill ...