The Super Bowl is always a huge event in advertising and marketing. This year, though? It was a big moment for chatbot support. Brands all across the internet, including Kia and Domino’s Pizza, ...

Chatbots and intelligent assistants can be essential customer engagement tools, and each has distinct advantages. So which do you need? Join the Director of Developer Relations at Slack and others for ...

Chatbots could replace 1-800 numbers, and Facebook wants them on Messenger. But most businesses don’t have the resources or technical skills to build chatbots themselves. That’s why Facebook is ...

"1-800-FLOWERS.COM will offer customers the ease and convenience of ordering floral gifts through Messenger. 1-800-FLOWERS.COM will blend its bot and live customer service support on Messenger to ...

You just landed on the homepage of a website you wanted to explore when, suddenly, someone pops out of nowhere wanting to “help” you. A chat box in the lower right-hand corner of the screen appears — ...

SINGAPORE--(BUSINESS WIRE)--Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced that it has been ...

Every business thrives off the positive relationships it creates with its consumers–both the loyal ones, all the way to the prospective window-shoppers who are still on the fence about purchasing. And ...

Bank of America customers could soon interact with the bank via Facebook's Messenger app, the banking company said Tuesday. B of A said it is working with Facebook to help bank customers “stay ...

Have you ever had a friend or a family member go on an exotic vacation only to find yourself living vicariously through their social media posts? Well, now you can also live vicariously through a ...