Hi, readers! Let’s talk about email! What’s with all the exclamation points?! I’m serious. Have you noticed how this one punctuation mark dominates your email messages — both those you get and those ...

“Thank you!!! We appreciate your business!!” writes a breathless customer service agent. “I’m sooo sorry!!!” writes an administrative assistant after making ...

Punctuation is fraught and contentious business, and that’s before you even take semicolons into consideration. The battleground at present is the exclamation mark, because its use is such a gendered ...

In a world where written communication is a key part of everyday life, it is important to understand how your communication style may come across. All too often, people use emojis and extra ...