Merchants accepting returned shipments from consumers can streamline the process by asking their customers to include their return merchandise authorization number on the side of their packages.

Computer hardware maker Zotac has exposed return merchandise authorization (RMA) requests and related documents online for an unknown period, exposing sensitive customer information. Zotac, known for ...

Tension has been high between Asus and its customers in recent months following a wave of complaints over its RMA (return merchandise authorization) process which has left many unhappy. Now, Gamers ...

ASUS recently addressed concerns about its RMA (Return Merchandise Authorization) process in North America. A video by Gamers Nexus highlighted issues with the company’s repair policies, where ...

Sometimes an item doesn’t fit. Sometimes it doesn’t match the color on a customer’s computer screen. And sometimes customers simply just change their minds. Whatever the reason, package returns are a ...