CBS News Detroit first met this mother of five on the day of the water main break the flood waters had receded, but debris was scattered all over her basement. Now, after more than three weeks, she finally has heat and hot water in her home.

BAY VILLAGE, Ohio (WJW) – The FO X 8 I-Team investigated why many of you are waiting so long to see crews fix water main breaks. Delays can go on for weeks. We’ve found repair crews short-staffed even as the number of pipe breaks has exploded. So, we took questions to the director of public utilities.