SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company ...
Boulder, CO (BUSINESS WIRE) - Aspect unveiled their latest product innovations within Aspect Cloud Workforce, which showcases the next evolution of its workforce engagement management (WEM) software, ...
MELBOURNE, Australia--(BUSINESS WIRE)--Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately ...
It’s no secret that scheduling is a vital component of successful workforce management, but that doesn’t mean businesses have managed to get it right. In fact, many still struggle with ineffective ...
The Q4 2025 release is generally available beginning November 18, 2025. Regional expansion of Cloud Workforce experience and the Aspect Developer Portal to the UK will be available December 15, 2025, ...
Fourth iQ 2.2 builds on the growing success of the iQ App, expanding its library of AI-powered recommendations that help ...
Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...
Calabrio, the workforce and conversation intelligence company, is releasing its Workforce Intelligence, offering AI-powered workforce management (WFM) that humanizes the customer experience. According ...
Business communications service provider Dialpad Inc. today announced it has acquired cloud-native workforce management platform startup Surfboard Technology Ltd. for an undisclosed price. Founded in ...
According to Nova One Advisor, the U.S. healthcare staffing and scheduling software market size is calculated at USD 2.07 billion in 2025 and is expected to surpass around USD 5.68 billion by 2034, ...
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The platform’s biggest update to date removes friction and adds flexibility, with a new interface, a native mobile app, and a portal for developers. Aspect unveiled their latest product innovations ...
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