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'SERVQUAL' or GAP model explained
11:59
YouTubePepijn Schoemaker
'SERVQUAL' or GAP model explained
This webinar explaines the broadly used SERVQUAL or GAP model. You can measure the different GAPS by a 22 item scale, but you can also just use common sense, intuition or you do specific research within the company to find the GAPS. This video is a part of the series of marketing models which I explain. You can find a list of all the previous ...
48K viewsMar 6, 2021
Service Quality Management
Service on vw passat #passat #tdi #start #fyp #car
3:35
Service on vw passat #passat #tdi #start #fyp #car
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345.3K views2 weeks ago
How To Clean Your AC Indoor Unit (Full Service Guide)
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How To Clean Your AC Indoor Unit (Full Service Guide)
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7.5K views4 months ago
Evensong | Westminster Abbey
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Evensong | Westminster Abbey
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47K viewsNov 25, 2022
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YouTubeISO Training Institute
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